Building a Fintech from Zero

Mobile - Head of design
Project Overview
Pi is a Santander's Fintech that started inside the bank, as a spin-off company, the objective was to supply the bank's need to have an investment brokerage with the concept of a marketplace, something never seen in Brazil and in the world.
My Contributions
The design team of this startup started only with me, I had to learn everything about ecommerce and marketplace the main concept of the platform, I considered as a new company and not just an internal Santander’s project, like the others I’ve worked with, I was able to exercise all my knowledge of years in practically every area since technology, business and obviously I doing lot of researchs, usability testing and ux envagelism.
Discovery Phase

Desk Research

Interviews

Journey

Learnings
Personas
Analogies
The Santander investment brokerage client is like thecharacter in the movie “The adventures of Pi”.Tiger: is the fear of investing.
Design Principles
The Santander investment brokerage client is like thecharacter in the movie “The adventures of Pi”.Tiger: is the fear of investing.

MARKETPLACE

Having the fluid
experience of a
marketplace:- Catalog, filters,
reviews, cart,
registration.

MINIMALIST

Simplicity
ClarityEliminating non-
functional decorativeelements
Direct the vision to the
most important.

RETENTION

In addition to having
new investors, we
needed to retain
potential evaders from
the bank.

Information Architecture
Co-Creation
Visual Design  +500 screens
Simple doesn’t mean primitive. Less isn’t vague. Short doesn’t say little. Air doesn’t equal emptiness. M I N I M A L I S M
Remote usability testing
We perform usability tests with dedicated tools for the remote world.